Virtual Assistant- Customer SupportVirtual Assistant- Customer Support
Angelica
$800
per month
($5/hour)
Profile Description
I bring nearly five years of remote customer service and administrative support experience. As a Service Provider at Gigcx Marketplace, I processed customer orders and resolved inquiries regarding agent and driver interactions. At Teleperformance, I managed retention and sales-driven accounts, offering discounts and scheduling client appointments. I also trained new crew members at RSA Food Service. I'm currently expanding into virtual assistance, offering email and calendar management, CRM upda...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
Service Provider
Gigcx Marketplace
Sep 2022 - Nov 2025
Key Achievements:
As a Service Provider, I was responsible for receiving and accurately processing customer orders while consistently delivering exceptional service. I handled a wide range of customer inquiries, issues, and concerns related to orders, and served as a key point of contact for feedback involving agent and driver interactions — helping resolve conflicts and maintain customer satisfaction.
Customer Support
Teleperformance
Dec 2021 - Sep 2022
Key Achievements:
As a Customer Service Representative, I managed two distinct accounts simultaneously. On the retention side, I safeguarded customer relationships by offering tailored discounts, free rentals, and clearly communicating service benefits to reduce cancellations. On the sales side, I drove revenue growth by proactively promoting service plans and coordinating appointments for clients requiring equipment assistance — balancing both accounts' goals while delivering consistent, high-quality service.
Quick Stats
Certifications
Education
High-school
western university
2018 - 2018
High-school
Tanza National Trade School
2016 - 2018