Virtual AssistantVirtual Assistant
Angelica
ID Verified$1,200
per month
($7/hour)
Profile Description
I’ve spent the majority of my career in the corporate BPO space, specifically in operations and management. I was a Team Leader in the travel sector. I was responsible for resolving the most complex cases that agents couldn't handle on their own. My day-to-day involved auditing performance and stepping in to provide solutions to the daily challenges my team faced. Between 2023 and 2026, I transitioned into a more specialized, back-office role as a Post-Flight Ticketing Specialist. This is where...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Virtual Assistant
Freelance
Aug 2023 - Jul 2026
Key Achievements:
Strategic Lead Research: Identify high-quality leads, vendors, and distributors; conduct deep-dive research to source accurate contact details (emails, phone numbers, LinkedIn) for key decision-makers. Administrative Management: Manage complex administrative tasks including executive scheduling, appointment setting, and comprehensive travel logistics with high attention to detail. Outreach & Sales: Initiate direct outreach and deliver persuasive product pitches to prospective partners and distributors to drive sales conversion. Social Media & Marketing: Manage professional social media accounts; design marketing collateral and execute strategies using Canva and Notion.
Ticketing Specialist
ProbeCX
Aug 2023 - Apr 2026
Key Achievements:
Process post-ticketing requests including ticket reissuances, seat upgrades, and routing modifications; provide accurate quotes and manage complex flight schedule changes to find suitable alternative options for passengers.
Team Leader
Sitel/Foundever
Aug 2022 - Aug 2023
Key Achievements:
Directed cross-functional teams to exceed KPIs; managed both voice and non-voice lines of business. Facilitated client workshops and ensured regulatory compliance through rigorous auditing and risk assessment. Resolved complex customer and staff escalations using advanced dispute resolution and problem-solving skills.
Customer Support Representative
Sitel/Foundever
Apr 2015 - Aug 2022
Key Achievements:
Resolved high-level enquiries and escalations across voice, social media, email, and web chat channels.
Technical Support Representative
Teletech
Jun 2012 - Oct 2014
Key Achievements:
Provided clear and concise technical troubleshooting to guide clients and help set up new systems.
Quick Stats
Education
Bachelor's Degree
ICCT Colleges Foundation
2007 - 2011