Angelica

Virtual Assistant

Angelica

ID Verified
1,500/mo
Bulacan, Philippines
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented and customer-focused professional with over five years of experience in customer service, healthcare support, and virtual administration. Proven ability to manage inbound and outbound communications, process orders through CRM systems, and provide clear explanations of healthcare benefits and services. Skilled in remote administrative support, scheduling, document preparation, and email management. Proficient in Microsoft Office, Google Workspace, CRM tools, and collaboration pla...

Skills & Expertise

Content & Writing

Customer Success

CrispAdvanced

Data & Analytics

Design & Creative

CanvaAdvanced
CapCutAdvanced
FigmaIntermediate

Work Experience

Costumer Service Representative

Concentrix

Nov 2023 - Jan 2025

Job Responsibilities:

During my time with this company I have learned to handle healthcare accounts and health insurances. Here, I have developed my communication and pursuations skilss. Also been awarded as employee of the month for multiple times.

Email SupportLive Chat SupportCrisp

Windows System Virtual Assistant Administrator

Guide House

Sep 2019 - Apr 2023

Google Sheets (Advanced)Email CopywritingEmail SupportExcel (Advanced)Live Chat SupportCrisp

Costumer Service Representative

Accentra Health

Sep 2019 - Apr 2023

Excel (Advanced)Google Sheets (Advanced)Email CopywritingEmail SupportLive Chat SupportCrisp

Quick Stats

Age24 years
GenderFemale
English LevelFluent
ID VerificationVerified