Customer and Technical Support representativeCustomer and Technical Support representative

Andrew

ID Verified

100/mo

Pandi, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$100

per month

($1/hour)

Member since September 2026

Profile Description

With nearly 13 years of BPO experience and a career progression from Level 2 Technical Service Representative to Subject Matter Expert and Team Leader for Samsung Australia, I can bring the technical judgment, customer focus, and clear communication needed to resolve user concerns across voice, chat, and email.

Top Skills

Canva · <1 yearCapCut · <1 yearEmail Support · <1 yearExcel (Advanced) · <1 yearLive Chat Support · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Live Chat SupportBeginner

Phone SupportBeginner

Email SupportBeginner

Technical SupportBeginner

ZendeskBeginner

LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner

Design & Creative

CanvaBeginner

CapCutBeginner

E-commerce & Marketplace

TikTok ShopBeginner

Work Experience

Team Leader

Concentrix

Oct 2022 - Jun 2026

Key Achievements:

Led frontline chat-support operations and guided agents through complex customer, account, device, and service concerns while maintaining professional communication.

LiveChatTechnical SupportLive Chat Support

Quick Stats

Age44 years

English LevelFluent

ID VerificationVerified