Network Monitoring Engineer | Executive Assistant Network Monitoring Engineer | Executive Assistant

Key Achievements:

Provided wide-ranging administrative, creative, and operational support to multiple U.S.-based clients across various industries. Managed calendars, emails, sales inquiries, and customer correspondence with accuracy and professionalism. Handled data entry, research, and task coordination to ensure smooth day-to-day operations. Led social media and community management initiatives, including content planning, post scheduling, and analytics review. Created branded marketing materials through Canva, Photoshop, and video editing tools, helping clients maintain a consistent and engaging digital presence. Leveraged tools like Google Workspace, Zoom, VOIP systems, and Skype to deliver efficient and reliable remote support.

Key Achievements:

During my tenure at Trends and Technologies, Inc., I consistently delivered strong performance as a NOC Analyst by monitoring network health 24/7, managing incidents through ITSM platforms like ServiceNow and Ivanti, and ensuring minimal downtime across client infrastructures. I significantly improved operational efficiency by reducing report generation time from 25 minutes to under 1 minute through SolarWinds optimization and by implementing automated workflows via Power Automate, including scheduled report uploads to SharePoint. I also integrated SolarWinds alerts into Microsoft Teams, enabling real-time notifications that enhanced team responsiveness for both VDI and non-VDI environments. In addition to technical contributions, I prepared weekly and monthly performance reports, facilitated client presentations, and trained new analysts, helping them become productive members of the team despite limited technical backgrounds. My role required a blend of network monitoring expertise, automation skills, and strong communication, supported by multiple certifications in networking, security, and system platforms.

Key Achievements:

Delivered exceptional customer service to U.S. and U.K. travelers, handling inbound travel bookings with a strong focus on first-call resolution. Coordinated with tour suppliers to resolve itinerary issues and ensured seamless travel experiences. Utilized platforms such as Salesforce, Citrix, VOIP tools, and Microsoft Office to support efficient booking operations and accurate customer handling.