Sales Consultant,Customer success, client relationship agent

Alex

400/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-oriented Sales and Customer Service professional with over 5 years of experience in sales, customer relationship management, product promotion, lead generation, upselling, and after-sales support. Experienced in both B2B and retail environments, with strong product knowledge, communication, negotiation, and follow-up skills. Comfortable working with customers through phone, email, online platforms, and face-to-face interactions. Reliable, target-driven, adaptable, and able to work indepe...

Work Experience

Sales Consultant

Mfi Group

Mar 2023 - Apr 2026

Key Achievements:

-Drove field sales for printers and IT solutions, consistently identifying and pursuing new business opportunities. -Planned and executed promotional campaigns and outdoor marketing activities to increase brand visibility and generate leads. -Managed and nurtured existing client accounts, ensuring strong relationships and repeat business. -Conducted market research to stay updated on emerging products, trends, and competitor offerings. -Performed proactive client outreach through cold calling and follow-ups to convert prospects into customers. -Delivered product presentations and demonstrations tailored to client needs. -Oversaw debt collection and ensured timely settlement of outstanding balances.

Sales associate

Mpps Accessories

Mar 2017 - Dec 2022

Key Achievements:

-Handled in-store sales of automotive products, assisting customers with product selection and inquiries. -Conducted occasional outdoor sales activities to expand market reach and generate new leads. -Planned and executed promotional campaigns and outdoor marketing initiatives. -Managed inventory, ensuring accurate stock levels and timely replenishment. -Researched and evaluated new products in the market to support business growth. -Assisted with basic technical tasks and operations within the workshop. -Performed client follow-ups and cold calling to maintain and grow the customer base. -Identified and introduced new product opportunities to the company. -Maintained product displays, ensuring cleanliness, organization, and visual appeal at all times.

Sales representative

Coca cola Industries

Mar 2014 - Nov 2016

Key Achievements:

-Welcomed and engaged clients, creating a positive first impression and identifying customer needs. -Conducted door-to-door activations to promote products and increase brand awareness. -Provided accurate product information and guided customers through purchasing decisions. -Escalated customer complaints and feedback to team leaders for timely resolution. -Managed stock levels, ensuring proper inventory control and availability of products. -Prepared and presented daily sales reports using structured worksheets. -Performed reconciliation of merchandise and company products to ensure accountability. -Contributed to the development and execution of marketing strategies. -Ensured strong product visibility through effective merchandising and placement. -Delivered presentations to prospective clients to drive new business opportunities. -Managed assigned territories to maximize sales coverage and performance. -Conducted market research to monitor competitor activities and trends. -Built and maintained strong customer relationships to encourage loyalty and repeat business.

Quick Stats

Age32 years
English LevelFluent
Other Languages
JapaneseBasic
ID VerificationNot verified
Portfolio
🔒

Education

Certificate

Aa Kenya

2013 - 2013

Certificate

Holy cross catholic college

2012 - 2012

High-school

Kavutiri boys high school

2008 - 2011