Alcris

Customer Service Representative

Alcris

700/mo
Pampanga, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Professional / Formal - For Resume Customer Service Representative with 2+ years of experience handling inbound calls, chats, and emails for BPO and retail clients. Skilled in resolving customer concerns, maintaining 95% CSAT, and delivering fast, empathetic service. Proficient in CRM tools like Salesforce and Zendesk. Known for strong communication, problem-solving, and multitasking under pressure.

Top Skills

Customer.io · <1 yearEmail Support · <1 yearGitHub Copilot · <1 yearLive Chat Support · <1 yearPhone Support · <1 year

Skills & Expertise

Customer Success

Customer.ioBeginner
Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner

AI & Automation

GitHub CopilotBeginner

Work Experience

Customer Service Representative

Taskus

Oct 2024 - Present

Key Achievements:

Professional / Formal - For Resume Customer Service Representative with 2+ years of experience handling inbound calls, chats, and emails for BPO and retail clients. Skilled in resolving customer concerns, maintaining 95% CSAT, and delivering fast, empathetic service. Proficient in CRM tools like Salesforce and Zendesk. Known for strong communication, problem-solving, and multitasking under pressure.

Email SupportCustomer.ioSocial Media SupportPhone SupportLive Chat Support

Quick Stats

Age29 years
English LevelConversational
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Saint Nicolas College

2013 - 2018