Customer Service, Telephone Operator, Sales AssociateCustomer Service, Telephone Operator, Sales Associate
Al
ID Verified$400
per month
($2/hour)
Profile Description
Motivated and reliable professional with hands-on experience in customer service, front office operations, and administrative support. I have developed strong communication, organization, and problem-solving skills through my hospitality background. I am adaptable, quick to learn new systems, and committed to providing excellent customer experiences. I am seeking an opportunity where I can contribute, grow professionally, and become a valuable member of a remote team.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
Work Experience
Front Office Associate
Seda Centrio Hotel
Apr 2019 - Feb 2020
Key Achievements:
• Answered and routed internal and external calls promptly and professionally. • Assisted guests with inquiries, reservations, wake-up calls, and hotel information. • Processed guest check-ins and check-outs efficiently using the OPERA Property Management System. • Handled room reservations, modifications, and guest requests with accuracy. • Coordinated with Housekeeping, Engineering, and other departments to ensure timely guest assistance. • Maintained accurate guest records and updated reservation details. • Resolved guest concerns professionally and escalated complex issues when necessary. • Provided exceptional guest service while adhering to hotel standards and policies. • Assisted with administrative and front desk tasks to support daily operations. • Maintained confidentiality of guest information and ensured data accuracy.