Agnes

Customer Service Representative, Billing Clerk,Data Entry Cl

Agnes

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dedicated and customer-focused professional with experience in customer service, data entry, and health records management. Skilled in communication, problem-solving, data accuracy, and handling customer inquiries. Proficient in Microsoft Office and database systems, with a strong commitment to delivering excellent service and maintaining high levels of customer satisfaction. Reliable, detail-oriented, and eager to contribute to a dynamic team.

Top Skills

Calendar Management · <1 yearClickUp · <1 yearData Entry · <1 yearDocument Management · <1 yearEmail Management · <1 year

Skills & Expertise

Customer Success

Email SupportBeginner
Live Chat SupportBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
ClickUpBeginner
Monday.comBeginner

Work Experience

Customer Service Representative

Bliss Healthcare Services

Feb 2025 - Jan 2026

Key Achievements:

Billing from various insurances for example Britam and other major insurances Scheduling patients to different specialists per their conditions Receiving and welcoming of patients and registering them Scanning of patients documents Filling patients documents

Email SupportCalendar ManagementData EntryEmail ManagementDocument Management

Data Entry Clerk

Minet Insurance company

May 2024 - Dec 2024

Key Achievements:

Entering customer and policy data into the company’s database systems. Updating and maintaining policyholder information. Recording claims information and other relevant insurance data. Verifying the accuracy of data entered to ensure it aligns with the original documents. Checking and correcting data discrepancies. Organizing and maintaining physical and digital records. Scanning and filing documents appropriately. Ensuring that documents are easily accessible for future reference.

Email SupportCalendar ManagementData EntryEmail Management

Quick Stats

Age26 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Portfolio
🔒

Certifications

Monitoring and Evaluation

Education

Bachelor's Degree

Kenya Medical Training College

2018 - 2023