Virtual Assistant for Roofing Company (Lead Management & Customer Support)

We are a growing roofing company looking for a reliable and organized Virtual Assistant to handle incoming leads, answer phone calls, and manage follow-ups. Your role will be critical in ensuring no lead is missed and every potential customer is properly handled.

This position is ideal for someone who is responsive, detail-oriented, and comfortable communicating with customers over the phone and via messages.

What You’ll Do:

• Answer inbound calls and respond to customer inquiries
• Handle new leads from calls, forms, and messages
• Schedule appointments and estimates for the sales team
• Keep CRM updated with accurate customer information
• Track lead status and ensure timely follow-ups
• Provide basic information about services and pricing
• Maintain professional and friendly communication at all times

Requirements:

• Previous experience as a Virtual Assistant, customer support, or similar role
• Strong English communication skills (spoken and written)
• Comfortable handling phone calls with customers
• Experience with CRM systems and lead tracking
• Highly organized and detail-oriented
• Ability to respond quickly and manage multiple conversations
• Reliable internet connection and availability during working hours

Preferred Qualifications:

• Experience working with home service businesses (roofing, construction, etc.)
• Familiarity with scheduling tools and CRM platforms
• Experience with SMS and email follow-up systems

To Apply:
Send:

• A short intro about your experience
• Any relevant customer support or lead management experience
• A voice sample or short recording (1–2 minutes)

Applications without a voice sample will not be considered.