Virtual Assistant (DTC Shopify Store Manager)

We operate a fast-growing direct-to-consumer Shopify store selling a unique product and are looking for an experienced Virtual Assistant to manage day-to-day store operations.

Responsibilities

• Manage Shopify store operations and order fulfillment
• Monitor and process orders, shipments, returns, and exchanges
• Coordinate with fulfillment partners and suppliers
• Handle customer support via email, chat, and social channels
• Resolve shipping issues, refunds, chargebacks, and customer inquiries
• Maintain product listings, inventory levels, and store organization
• Monitor store performance and identify operational issues proactively
• Assist with promotions, launches, and general store administration
• Prepare operational reports and maintain accurate records
• Ensure a high-quality customer experience and smooth daily operations

Requirements

• Minimum 3 years of hands-on experience managing Shopify DTC stores
• Strong experience with Shopify fulfillment workflows, order management, and customer service
• Proven experience handling returns, refunds, and shipping issues
• Excellent written English and communication skills
• Highly organized, detail-oriented, and proactive
• Comfortable working independently and solving problems without constant supervision
• Familiarity with Shopify apps, shipping platforms, and customer support tools
• Experience with scaling DTC brands is a strong advantage

Ideal Candidate

• Has managed the day-to-day operations of a successful DTC Shopify store
• Takes ownership and proactively improves processes
• Understands that customer experience directly impacts retention and growth
• Can multitask and thrive in a fast-paced e-commerce environment

To Apply:
Please include:

1. Years of Shopify DTC experience
2. Stores or brands you have managed
3. Fulfillment and customer support tools you have used
4. Examples of operational improvements you implemented