Solar Call Center Manager – Lead a Remote Outbound Sales Team

Solar experience isn't optional here — we need someone who's already led outbound teams in this space and knows what good coaching looks like.

We're a solar energy company hiring a Call Center Manager to take ownership of our remote Cold Caller and Appointment Setter team. If you get genuine satisfaction from developing people, hitting numbers, and building a culture where accountability isn't a buzzword, keep reading.

The Job

You'll be the person driving the team toward its daily, weekly, and monthly targets — which means watching the numbers closely: conversion rates, call quality, attendance, overall productivity. But the real work happens in the coaching: one-on-ones, performance reviews, listening back to calls and giving specific feedback on how someone handled an objection or opened a pitch.

When someone's struggling, you build a plan to turn it around. When someone's crushing it, you make sure they know it. You'll work hand-in-hand with Recruitment, Training, and Operations so new hires actually ramp up instead of stalling out, and you'll regularly report on performance, hiring, and operational trends to leadership. Keeping CRM data and team metrics clean and current is part of the job too — not an afterthought.

Above all, you're building a culture — one where people hold themselves accountable, collaborate, and keep getting better.

What You Need

• 5+ years managing a call center, telesales, appointment-setting, or outbound sales team — non-negotiable
• A track record of leading cold callers or appointment setters with results you can point to
• Real leadership and coaching ability, not just people-management on paper
• Excellent English and strong interpersonal skills
• Comfort with KPIs, dashboards, and quality assurance processes
• The ability to motivate a team, work through conflict, and keep raising the bar
• Strong organizational and problem-solving instincts
• Reliable high-speed internet and a proper home office setup
• Experience in solar, roofing, home improvement, insurance, or home services is a major plus

What's In It for You

• Fully remote — run your team from wherever you are
• Join a company with 15 years in the solar and energy space
• A fast-growing business with genuine room to advance
• A leadership team that actually values new ideas and improvement
• Base hourly rate plus override on rep commission
• The chance to help make renewable energy accessible to more homeowners

How to Apply

Send your updated resume along with a short voice recording (90 seconds max) covering who you are, your management background, the size of teams you've led, your leadership style, and your experience with outbound sales or appointment-setting teams.

Applications without the voice recording won't be reviewed — it's how we assess communication and leadership presence, both essential here.

If you're ready to lead, coach, and genuinely elevate a team, we want to hear from you.