Social Media Manager

We are looking for a Social Media Manager to support the daily communication and content operations for our ecommerce brand. The role combines customer interaction with basic social media management to ensure our audience receives fast responses and our content is consistently posted.

Core Responsibilities
Customer Communication

• Reply to customer emails in a professional and timely manner
• Respond to messages and comments across social media platforms
• Escalate complaints, issues, or unusual requests to management

Social Media Support

• Upload and schedule videos and images to our social media accounts
• Ensure posts are published correctly with captions and tags
• Monitor comments and engage with followers when appropriate

Operations & Coordination

• Keep track of incoming customer inquiries
• Flag important feedback or recurring issues to the team
• Help maintain an organized flow of communication between customers and management

Ideal Candidate

• Strong written communication skills
• Experience managing or supporting social media accounts
• Organized and able to handle multiple conversations at once
• Reliable and responsive during working hours