Pet Grooming Salon Phone Outreach Rep

Outbound calls to past clients | Rebooking and promoting new services

A U.S. pet grooming salon needs a warm, confident caller to win back lapsed customers. Every call follows the same basic path:

1. Greet the pet parent, mention their pet by name, and ask how things have been.
2. Find out why they haven't been in, whether it was timing, price, a bad experience, or they just forgot.
3. Share what's new: services, packages, seasonal offers, and current promotions.
4. Book the appointment on the spot in the scheduling system.
5. Log the outcome, pet details, and any callback date in the CRM.

Each week, you'll also send a short summary of calls made, appointments booked, and offers accepted.

Right for you if

• You speak clear, natural English and sound friendly on the phone.
• You have outbound calling, appointment setting, customer service, or retention experience.
• You can take "not right now" gracefully and keep a good pace through a long call list.
• You follow a script without sounding scripted.
• You keep accurate notes and are comfortable with CRMs and scheduling tools.
• You have reliable internet, a quiet space, and a headset.

Not for you if

• You dislike phone work.
• You get discouraged by rejection.

Bonus: pet industry or appointment-based business experience, and a love of animals.

To apply: send your resume, a short voice or video introduction, and a few lines about your phone experience.