IT Support Specialist

A U.S.-focused managed service provider is hiring an IT Support Specialist to keep client technology secure, stable, and running smoothly. You'll be the person businesses rely on when something breaks, and you'll explain the fix in plain language.

Responsibilities

• Administer Microsoft 365, including users, licenses, mailboxes, groups, MFA, and permissions.
• Troubleshoot Windows, Outlook, Teams, printers, software installs, and performance problems.
• Diagnose network issues such as Wi-Fi, connectivity, DNS, DHCP, VPN, and firewall problems.
• Support clients by phone, email, and remote tools with patience and professionalism.
• Document every task clearly in the ticketing system.
• Escalate complex issues to senior engineers and follow through until they are resolved.

Requirements

• 2+ years in IT support or help desk; MSP experience is a strong advantage.
• Hands-on Microsoft 365 administration experience.
• Strong computer and software troubleshooting skills.
• Solid network troubleshooting knowledge, including TCP/IP, DNS, DHCP, basic routing, and Wi-Fi.
• Excellent spoken and written English, with the ability to explain technical issues to non-technical users.
• A friendly, customer-first attitude and strong communication skills.
• A reliable computer and stable high-speed internet.
• Full-time commitment; holding other jobs or freelancing during employment is not permitted.

What We Offer

• Competitive pay with annual performance reviews and performance bonuses after the first year.
• Training, certification support, and a clear path to higher-level roles.
• A fully remote role within the Philippines.
• A supportive, collaborative team working with U.S. clients.