Home Services Appointment Setter

When a homeowner reaches out about a roof, a leaky pipe, or a failing AC, the first conversation decides whether we get the job. We're a home services lead-handling operation hiring an experienced inbound sales representative to take those calls and turn them into booked estimates for contractors.

Your core work is answering incoming calls, texts, and web inquiries quickly, asking the right questions to understand the homeowner's problem, and deciding whether the lead is a real opportunity. Qualified leads get scheduled for an on-site estimate that fits the contractor's calendar, and every conversation is logged in the CRM with clear notes so nothing gets lost. You'll also follow up with leads who didn't book right away, confirm upcoming estimates to reduce no-shows, and flag recurring issues or lead quality problems to the team.

We're looking for someone with at least 3 years of inbound sales, call center, or appointment-setting experience, ideally in home services, construction, or another B2C setting. You should have a clear, confident phone voice and fluent English, stay patient and persuasive with hesitant callers, and be comfortable working a CRM and scheduling tools. Strong note-taking, quick follow-up, and the ability to hit booking targets independently are essential, along with a reliable internet connection and a quiet workspace.