Healthcare Virtual Assistant

Our clinic is seeking a professional, HIPAA-compliant Medical VA to handle the essential "front-office" operations of our remote practice. You will be the first point of contact for our patients, ensuring their journey from booking to follow-up is organized and stress-free.

Core Duties

1. Patient Scheduling: Manage the practitioners’ calendars, coordinate appointments across different time zones, and handle rescheduling/cancellations.
2. Intake & Documentation: Oversee the patient intake process by ensuring all digital forms, IDs, and insurance information are collected and uploaded to the EHR (Electronic Health Record) system before the call.
3. Insurance Verification: Contact providers to verify coverage and obtain necessary authorizations for treatments or specialist referrals.
4. Prescription & Lab Coordination: Facilitate communication between the doctor and pharmacies or laboratories to ensure patient orders are processed accurately.
5. Billing Support: Prepare and send invoices to patients and follow up on outstanding balances through our secure payment portal.

Qualifications

• Previous experience in a medical administrative role or as a Healthcare VA.
• Absolute commitment to patient privacy and HIPAA/data protection regulations.
• Familiarity with EHR software (SimplePractice).
• A calm, empathetic communication style.