Experienced Medical Virtual Assistant

We are seeking an experienced Medical Virtual Assistant to support the administrative backend of a US-based family practice. This role focuses on handling day-to-day operations, with a strong emphasis on insurance verification, patient coordination, and accurate record management.

Responsibilities:

• Verify patient insurance eligibility and benefits
• Handle insurance checks, validations, and prior authorizations
• Manage patient records and update EMR/EHR systems
• Schedule appointments and coordinate with patients
• Process referrals and follow up on documentation
• Communicate with insurance providers and patients as needed
• Maintain accurate and organized medical records
• Support general administrative tasks for the practice

Requirements:

• Previous experience as a Medical VA or in a US healthcare setting
• Strong understanding of US insurance processes (eligibility, co-pays, deductibles, etc.)
• Experience with EMR/EHR systems
• Excellent English communication skills
• High attention to detail and accuracy
• Ability to handle sensitive patient data (HIPAA awareness)
• Organized and able to manage multiple tasks

Preferred:

• Experience in family practice or primary care
• Familiarity with common billing and coding processes
• Experience with prior authorizations and referrals

This is a detail-critical role. Accuracy and reliability are essential when handling patient and insurance information.

Conversational level in Spanish is an advantage.