Dental Office Front Desk Coordinator

A U.S. dental practice is hiring a front desk coordinator to be the first point of contact for our patients. You'll keep the schedule full, the paperwork accurate, and every patient feeling looked after, from the first call to the follow-up.

Before the visit

• Answer patient calls, emails, and messages promptly and professionally.
• Schedule, confirm, and reschedule appointments, keeping the provider schedule full and well organized.
• Verify insurance eligibility and benefits ahead of appointments.
• Send new patient forms and appointment reminders.

During and after the visit

• Check patients in and out and keep their records current in the practice management software.
• Explain treatment plans, estimates, and insurance coverage in clear, simple terms.
• Collect payments and post them accurately.
• Manage recall lists and follow up with patients who are overdue for cleanings or unscheduled treatment.
• Follow up on missed or cancelled appointments and fill openings from the waitlist.

Behind the scenes

• Coordinate with the clinical team so patient needs and schedule changes are communicated.
• Handle patient information in line with HIPAA and office policies.
• Keep daily reports, notes, and administrative records organized.

Qualifications

• Previous experience in a dental or medical front office, scheduling, or patient coordination.
• Working knowledge of dental insurance, verification, and basic billing terms.
• Experience with dental software such as Dentrix, Eaglesoft, or Open Dental.
• Warm, clear spoken and written English and a calm, professional phone manner.
• Strong organization, attention to detail, and the ability to handle many tasks at once.
• Reliable internet connection, a quiet workspace, and a computer suitable for daily work.