Customer Support & Shopify Specialist

I run a DTC brand and need someone who can be the voice of the company when customers reach out. You'll answer questions, fix order problems, keep an eye on the Shopify store, and basically make sure customers don't have a bad experience.​

You will handle customer messages that come in through email, live chat, and social media. Answer questions about products, help with sizing, explain shipping times, deal with complaints. Some customers are easy, some are frustrated—you need to handle both without losing your cool.​

Watch orders as they come in and catch issues early. If something looks wrong with an order or a customer's address doesn't make sense, you fix it before it ships. When fulfillment messes up or shipments get delayed, you're the one coordinating with the warehouse and keeping customers updated.​

Process returns and exchanges:

• Approve return requests if they fit our policy​
• Get refunds and exchanges done quickly so customers aren't waiting​
• Let the warehouse know what's coming back​

Keep tabs on the Shopify store. Check it daily to make sure nothing's broken—checkout flow, product pages, inventory counts. If something's off or customers are complaining about technical issues, you report it and help get it fixed.​

You should have at least 1-2 years doing customer support for an online store or DTC brand. You know your way around Shopify and understand how e-commerce actually works.