CSR, Dispatcher & Appointment Setter (HVAC)

We're an HVAC company looking for a sharp, personable phone pro to be the voice of our business — handling inbound calls and dispatch on one side, and driving outbound bookings on the other. If you can keep a busy schedule organized while making customers feel taken care of, and you're just as comfortable picking up the phone to fill the calendar, this role is for you.

Handling Calls & Dispatch

• Answer inbound customer calls professionally and book service appointments
• Schedule and dispatch technicians efficiently across the day, matching the right tech to the right job
• Confirm appointments and manage reschedules, cancellations, and follow-ups
• Keep the schedule tight — minimize gaps and windshield time between jobs
• Communicate arrival windows and updates to customers
• Log every call, job, and customer detail accurately in the system

Outbound Sales & Appointment Setting

• Call leads, past customers, and aging maintenance-plan members to book estimates and service visits
• Follow up on quotes and unsold estimates to bring jobs back to life
• Promote maintenance plans and seasonal tune-ups (heating in fall, AC in spring)
• Keep lead and follow-up data organized so nothing slips

What We're Looking For

• Strong phone presence — clear, warm, and confident on every call
• Experience in customer service, dispatch, appointment setting, or outbound sales (HVAC or home-services background a big plus)
• Comfortable juggling a live schedule and thinking on your feet
• Persistent and upbeat on outbound calls without being pushy
• Organized and detail-oriented with accurate data entry
• Familiarity with field-service software like ServiceTitan, Housecall Pro, or Jobber is a plus
• Clear spoken and written English
• Reliable internet and a quiet workspace

Schedule

Full-time during US business hours, matched to our service area's time zone.

To apply, tell us about your experience taking inbound calls, dispatching, or setting appointments — and whether you've worked in HVAC or another home-services trade. If you've used any field-service or scheduling software, let us know which.