Client Success Account Manager – Digital Marketing Agency

Position

We're a digital marketing agency hiring an Account Manager to build strong client relationships and act as the main link between clients and our internal team. You'll make sure client needs are understood, handled, and followed through, supporting satisfaction and retention.

What You'll Do

• Build and maintain strong relationships with U.S. clients through regular communication.
• Learn each client's business goals, industry challenges, and pain points so solutions fit their needs.
• Answer incoming client calls and provide timely support and resolution.
• Log, organize, and track client requests, concerns, and service issues.
• Pass requests to the right team members and follow up until they're completed.
• Keep clients updated on the progress of their requests.
• Lead client meetings to review marketing performance, address concerns, and plan next steps.
• Gather client feedback on their support experience.
• Maintain a solid understanding of our products and services.

What You Need

• Prior experience in customer service, phone sales, or account management, ideally at a marketing agency.
• Strong background working with American clients.
• Excellent, clear spoken and written English.
• A professional, presentable manner for client-facing work.
• Working knowledge of digital marketing, including SEO, PPC, and social media.
• Comfort working U.S. business hours as a full-time team member.
• Reliable internet with a backup connection and a quiet, distraction-free workspace.

Tools
Google Workspace, ClickUp, Zoom, and HighLevel.