Chargeback & Dispute Manager

We process high order volume and chargebacks are a meaningful cost when not managed properly. We need a specialist with strong experience in dispute management and representment — not someone learning the process here.

Responsibilities:

• Managing incoming chargeback and dispute notifications across payment processors
• Building and submitting representment cases with the correct supporting evidence
• Tracking dispute deadlines and ensuring all responses go in on time
• Identifying fraud patterns and flagging high-risk orders before they become disputes
• Working with CS and fulfillment teams to gather order evidence for active cases
• Reporting monthly on dispute volume, win rate, and recovered revenue

Strong chargeback management experience required. Familiarity with Stripe, PayPal, and major card network dispute processes expected.