Chargeback/Dispute Management Specialist

We're hiring a Chargeback/Dispute Management Specialist to handle credit card disputes and chargebacks for our e-commerce business. This role is focused on minimizing lost revenue by responding to disputes quickly and building strong evidence-based cases.

What You'll Be Doing

• Monitor incoming chargebacks and disputes across payment processors
• Gather and organize evidence (order confirmations, tracking info, communication logs, etc.) to support dispute responses
• Submit chargeback representments within processor and card network deadlines
• Track dispute outcomes and identify patterns in chargeback reasons
• Communicate with payment processors, banks, or platforms (Shopify Payments, Stripe, PayPal, etc.) as needed
• Flag recurring chargeback issues to help prevent future disputes (e.g., unclear billing descriptors, shipping delays)
• Maintain accurate records of all disputes, evidence submitted, and outcomes
• Report on chargeback rates, win/loss ratios, and trends to the team
• Work with customer support to resolve issues proactively before they escalate to a chargeback

What We're Looking For

• Previous experience handling chargebacks or payment disputes, ideally in e-commerce
• Familiarity with major payment processors and their dispute systems (Stripe, PayPal, Shopify Payments, etc.)
• Strong attention to detail and ability to build a compelling, well-documented case
• Comfortable working within strict deadlines
• Organized and able to manage multiple disputes simultaneously
• Clear written communication for documentation and correspondence
• Understanding of chargeback reason codes and card network rules is a strong plus

Bonus Points For

• Experience with chargeback management tools (e.g., Chargeflow, Signifyd, Midigator)
• Background in fraud prevention or risk management
• Experience working with high-volume DTC or subscription brands

To Apply

 Tell us about your experience managing chargebacks or disputes, which payment processors and tools you've worked with, and your typical win rate on submitted cases if you have that data.