Bilingual Legal Intake Assistant (Spanish/English)
Oskar Eriksson
$8 - $10
per hour
This job was closed. The employer is no longer accepting new applications.
Job Description
Position Overview
A multi-location law firm is hiring a bilingual (Spanish/English) Intake Assistant to manage incoming client calls outside standard business hours. This role covers evenings and weekends and focuses on handling first contact with potential clients across criminal defense, personal injury, and family law.
You will be responsible for collecting key details, identifying urgency, and ensuring each inquiry is properly routed or documented.
Primary Duties
Handle inbound calls from new and existing clients
Gather intake information and document details accurately
Identify urgent matters and escalate when required
Transfer qualified leads to attorneys or internal team members
Log all activity in the case management system
Communicate updates internally using Slack
Candidate Requirements
Fluent in English and Spanish (spoken and written)
Clear, professional English with neutral or American-style accent
Previous experience in legal intake, call handling, or customer service preferred
Strong communication skills with the ability to manage sensitive conversations
Detail-oriented and reliable with confidential information
Comfortable working independently during assigned hours
Technical Setup
Stable high-speed internet
Computer capable of running VOIP, Slack, and Zoom
Quiet workspace for handling calls
Additional Notes
This role requires professionalism and consistency. You will be the first point of contact for individuals seeking legal help, often in urgent situations.
Growth Opportunity
Potential to transition into a full-time role based on performance.