Backend Operations Manager (E-commerce)

We're hiring an experienced Backend Operations Manager to take ownership of the operational side of a growing subscription-based e-commerce business.

This role is ideal for someone who enjoys building systems, improving workflows, managing teams, and creating operational structure. You'll work directly with leadership to streamline backend operations and ensure every department operates efficiently.

Key Areas of Responsibility

Subscription Operations

• Manage recurring billing processes
• Oversee cancellations, failed payments, churn, and retention workflows
• Monitor subscription platform performance
• Improve customer retention processes

Disputes & Payment Operations

• Manage chargebacks and dispute resolution
• Implement dispute prevention strategies
• Monitor payment processors and gateway performance
• Maintain healthy payment processing metrics

Operations & Process Improvement

• Build SOPs and operational documentation
• Design scalable workflows across departments
• Identify inefficiencies and implement improvements
• Standardize internal processes

Team Management

• Recruit and onboard new team members
• Train staff on systems and procedures
• Monitor KPIs across each department
• Hold teams accountable for performance goals

Reporting & Performance

• Track operational metrics
• Build dashboards and reporting systems
• Analyze trends and recommend improvements
• Provide regular updates to leadership

Required Experience

• Previous experience managing backend operations for a subscription-based e-commerce business
• Strong understanding of recurring billing and subscription management
• Experience handling disputes, chargebacks, and payment operations
• Shopify operations experience
• Familiarity with subscription platforms and payment gateways
• Experience creating SOPs and operational systems
• Strong leadership and project management skills
• Excellent written communication

Preferred Skills

Experience with:

• Shopify
• Recharge or similar subscription platforms
• Gorgias
• Re:amaze
• ClickUp
• Stripe
• NMI
• Chargeback prevention and dispute management platforms

Ideal Candidate

We're looking for someone who naturally brings order to fast-moving businesses. You should be comfortable taking ownership, improving existing processes, managing multiple priorities, and leading teams toward measurable operational goals.

To Apply

Please include:

• Examples of SOPs, workflows, or operational systems you've created
• A summary of the teams you've managed and the KPIs you were responsible for
• Your experience with subscription platforms, payment gateways, Shopify, and dispute management tools
• A brief overview of the largest operational challenge you've solved in a previous role

This is a long-term remote opportunity for someone who wants to play a key role in scaling a high-growth e-commerce business.