B2C Retention Specialist

Role Summary:
Hiring a B2C Retention Specialist to re-engage past gym visitors who attended once or twice but did not return. The role focuses on outbound calls, understanding drop-off reasons, and converting leads into returning members.

Responsibilities:

• Call past visitors and inactive leads
• Identify reasons for drop-off
• Handle objections and re-engage prospects
• Convert calls into booked visits or memberships
• Track call outcomes and follow-ups

Requirements:

• Proven experience in phone-based B2C sales or retention
• Strong, neutral speaking voice
• Demonstrated ability to convert leads
• Confident objection handling
• Clear English communication

Performance Expectations:

• Lead reactivation
• Increased bookings and membership conversions