AR Follow-Up Specialist

We're hiring an AR Follow-Up Specialist to manage overdue invoices and keep our receivables current. This is a dedicated collections-focused role, separate from general bookkeeping.

What You'll Be Doing

• Monitor outstanding invoices and identify overdue accounts
• Follow up with clients via phone, email, and other channels on unpaid balances
• Negotiate and set up payment plans where needed
• Track every follow-up attempt and outcome accurately in our system
• Escalate chronically overdue or difficult accounts appropriately
• Maintain a professional, firm-but-friendly tone to collect payment without damaging the client relationship
• Provide regular updates on outstanding AR status and aging reports
• Work with the accounting team to reconcile payments once received

What We're Looking For

• Previous experience in accounts receivable, collections, or a similar role
• Strong communication skills — persistent but professional
• Comfortable having direct conversations about overdue payments
• High attention to detail tracking accounts and payment statuses
• Organized enough to manage a high volume of accounts at different stages
• Experience with accounting or invoicing software (QuickBooks, Xero, or similar)
• Patience and professionalism when handling difficult conversations

Bonus Points For

• Experience with aging reports and AR reporting
• Background working AR for U.S. or international clients
• Familiarity with payment plan structuring

To Apply Tell us about your experience with AR follow-up or collections, how large a portfolio of accounts you've typically managed, and an example of how you handled a difficult overdue account.