Appointment Setter

Position Overview
We are a fast-growing commercial insurance agency based in Florida, specializing in helping business owners, contractors, and trades companies protect what they’ve built. We’re currently expanding our outbound sales team and looking for one highly disciplined cold caller to join us. If you’re detail-oriented, coachable, and thrive in a high-volume calling environment, we want to hear from you.

Role Focus
This is a calling and booking role only. You will not sell insurance or answer any coverage, pricing, or policy questions — those are immediately redirected to a licensed agent. Your sole responsibility is to follow a proven script, handle basic objections, and book Florida business owners onto our calendar for video appointments.

Daily Responsibilities

• Dial Florida business owners using a multi-line power dialer — this is a fast-paced, high-volume role.
• Follow the provided script exactly — no improvising or going off-script.
• Ask every live prospect one specific question: When does your business insurance renew?
• Book appointments directly to our calendar link.
• Log every call outcome in Google Sheets immediately after each call — no exceptions.
• Send a brief end-of-day summary report to management.
• All calls are recorded and reviewed daily for quality and coaching.

Strict Prohibitions

• Do not answer any insurance-related questions (coverage, pricing, carriers, claims, or advice).
• Do not deviate from the script without written approval.
• Do not skip logging any call.

Requirements

• Fluent spoken English — clear, confident, and professional on the phone.
• Minimum 1 year of outbound cold calling experience specifically with U.S. businesses.
• Experience with a power dialer (e.g., Wavv, Kixie, Mojo, PhoneBurner, or similar).
• Accurate call logging experience in a CRM or Google Sheets.
• Quiet, dedicated home office with wired internet and a USB headset — this will be verified.
• Availability Monday–Friday, 9 AM – 5 PM Eastern Time.
• Ability to start within 7 days of an offer.

What We Provide

• Fully written script with branching objection handling — you’ll never guess what to say.
• 3 days of paid training before your first live call.
• Daily lead lists loaded directly into the dialer each morning — no list-building required.
• Full SOPs, quick-reference card, and daily checklist.
• Weekly performance coaching and direct feedback on your call recordings.

High-Volume Environment
Our power dialer runs multiple lines simultaneously. Experienced team members reach 200–300 dials per day. If you prefer a slow or low-volume setting, this isn’t for you. If you’re energized by volume, motivated by results, and take pride in following a system with precision — this role is built for you.