Job Description
We are looking for an Account Manager to own client relationships from onboarding through ongoing delivery. This is a coordination and client management role focused on ensuring projects move forward smoothly, stakeholders stay aligned, and clients receive a consistently high level of service.
This is not a specialist execution position. Instead, you'll serve as the central point of contact between clients and internal teams, helping coordinate work across multiple functions while ensuring expectations, timelines, and deliverables remain on track.
The ideal candidate understands how to manage complex projects, communicate confidently with clients, and identify potential issues before they become larger problems.
A key part of this role is maintaining visibility across multiple workstreams. You should be comfortable overseeing onboarding processes, tracking project progress, facilitating communication between teams, and ensuring clients always know the status of their initiatives.
You'll also be expected to develop enough operational and commercial understanding to recognize risks, surface concerns early, and coordinate solutions with the appropriate specialists. Success comes from asking the right questions, maintaining strong organization, and ensuring accountability across all stakeholders.
Core Areas of Responsibility
Client relationship management, onboarding coordination, and ongoing account support are at the heart of this role. You'll be responsible for ensuring clients have a smooth experience while helping internal teams remain aligned on priorities and deadlines.
Your work will include:
- Managing client onboarding and implementation timelines
- Coordinating internal teams to ensure timely delivery of services
- Maintaining clear documentation of project scope, priorities, and deliverables
- Monitoring account progress and escalating risks when necessary
- Facilitating communication between clients and internal stakeholders
- Supporting weekly reviews, status reporting, and planning discussions
- Tracking deliverables, assets, and project milestones
- Ensuring operational systems and records remain accurate and up to date
What We're Looking For
You should have experience in account management, customer success, project coordination, client services, or a similar client-facing role. Strong organizational skills are essential, as is the ability to manage multiple priorities simultaneously without losing attention to detail.
We're looking for someone who communicates clearly, thinks proactively, and understands how to keep projects moving forward without constant supervision. You should be comfortable working with cross-functional teams, navigating ambiguity, and taking ownership of client outcomes.
Most importantly, you're someone who can build trust with clients, maintain operational excellence behind the scenes, and ensure that both customers and internal teams remain confident in the work being delivered.