Account Manager - Australian Real Estate

We're looking for a remote Virtual Assistant to work as an Account Manager for an Australian real estate business, managing relationships with both vendors and B2C clients throughout their journey.

Responsibilities

• Serve as the primary point of contact for vendors and clients, keeping communication clear and timely
• Manage vendor relationships from onboarding through to transaction completion
• Respond promptly to client and vendor inquiries via phone, email, and messaging platforms
• Provide regular updates to vendors on listing performance, inquiries, and market activity
• Coordinate with agents and internal teams to ensure smooth transaction progress
• Maintain accurate records of client and vendor interactions in the CRM
• Address concerns or issues proactively before they escalate
• Follow up on outstanding tasks, documents, or approvals needed from vendors or clients
• Support the client experience from initial contact through to settlement
• Help identify opportunities to improve vendor and client satisfaction

Requirements

• Previous experience in account management, client services, or a similar relationship-focused role
• Real estate industry experience is highly preferred
• Excellent written and spoken English
• Strong organizational skills and ability to manage multiple client relationships simultaneously
• Comfortable working independently within Australian business hours
• Professional, personable communication style suited to both business (vendor) and consumer (B2C) interactions
• Experience with CRM tools
• Reliable internet connection and quiet home work environment

Preferred

• Prior experience working with Australian clients or companies
• Familiarity with real estate transaction processes (listing to settlement)
• Experience handling both B2B (vendor) and B2C relationships

To Apply Please share your experience in account management or client relations, any real estate industry background, and your availability to work within Australian business hours.