Lead Generation & Sales CoordinatorLead Generation & Sales Coordinator
Zingisa
ID Verified$1,200
per month
($7/hour)
Profile Description
Dedicated and customer-focused professional with over 20 years of experience in public service. I possess a strong commitment to providing excellent customer service and creating positive experiences for all customers. My extensive background combined with my ability to communicate effectively and solve problems, makes me an ideal candidate for a customer service role. I am eager to leverage my skills in a new environment where I can contribute to enhancing customer satisfaction and support. I ...
Work Experience
Librarian
City of Cape town
Mar 2000 - 2024
Key Achievements:
Key Responsibilities: Provided exceptional customer service by assisting library patrons with their inquiries and research needs, ensuring a welcoming and helpful environment. - Managed the circulation of library materials, ensuring efficient service delivery and maintaining accurate records. - Developed and implemented programs to promote reading and library services, engaging with the community through outreach initiatives and social media - Trained and supervised staff at customer service desks, fostering a team-oriented atmosphere focused on delivering high-quality service. - Created and maintained procedures to guide staff in delivering consistent and effective customer service, aligning with departmental policies. - Participated in collection development, including monitoring budgets, selecting new materials, and weeding outdated items to keep the collection relevant and appealing. - Conducted information literacy and digital literacy programs, empowering patrons with the skills needed to navigate resources effectively. - Compiled and analysed monthly statistics to assess service usage and improve library offerings, utilizing SharePoint for record-keeping.