Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative
Ella
$264
per month
($2/hour)
Profile Description
I prefer a flexible, part-time work arrangement where I can provide reliable support and communicate effectively with customers. I am a motivated, organized, and detail-oriented individual interested in assisting a pet grooming contact center with customer inquiries, appointment scheduling, and administrative tasks while providing friendly and professional service to pet owners. I am eager to learn, improve my skills, and contribute to the team’s success.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Virtual Assistance & Admin
Customer Success
Data & Analytics
Work Experience
Case Records Administrator
Department of Agrarian Reform
Feb 2021 - Present
Key Achievements:
Managed, organized, maintained, and updated case records and documents while ensuring accuracy, confidentiality, and proper documentation. Assisted with record retrieval, data entry, file monitoring, and administrative tasks in compliance with agency policies and procedures. Over five years of experience, developed strong organizational skills, attention to detail, time management, and the ability to handle sensitive information responsibly and efficiently.
Customer Service Representative
Alorica
Sep 2018 - Dec 2019
Key Achievements:
Handled customer inquiries related to orders, deliveries, returns, refunds, and product concerns. Provided professional customer support, resolved complaints, and ensured customer satisfaction while following company policies. Developed strong communication, problem-solving, multitasking, and time management skills in a fast-paced work environment.
Quick Stats
Education
Bachelor's Degree
Bicol College
2011 - 2015