Virtual Assistant

Zola

ID Verified
500/mo
Pretoria , South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a motivated and detail oriented professional with experience in online English teaching, client communication, and administrative support. Holds a TEFL certificate, a Client Service Administrator Certificate, and an Administrative Assistant certification. Skilled in communication, organisation, time management, problem solving, and building positive client relationships. Familiar with CRM systems, booking sheets, meeting trackers, and virtual communication tools. A quick learner with a prof...

Top Skills

Amazon FBA · <1 yearCalendar Management · <1 yearCalendly · <1 yearCopywriting · <1 yearCustomer.io · <1 year

Skills & Expertise

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
R ProgrammingBeginner
Data VisualizationBeginner

E-commerce & Marketplace

ShopifyBeginner
Amazon FBABeginner
Shopify PlusBeginner
Marketplace SEOBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
ZendeskBeginner
FreshdeskBeginner
Customer.ioBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Calendar ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
CalendlyBeginner
Personal Assistant ServicesBeginner

Content & Writing

SEO Content WritingBeginner
CopywritingBeginner
ScriptwritingBeginner
Email CopywritingBeginner
Editorial Calendar ManagementBeginner

Work Experience

Virtual Assistant

Upwork freelance

Apr 2026 - Present

Key Achievements:

• Maintained organised booking sheets, meeting trackers, and digital records to support efficient administrative processes. • Communicated professionally with clients and students, responding to enquiries and providing clear, helpful information. • Demonstrated strong organisational and time management skills while managing online teaching sessions and coordinating schedules. • Used digital communication tools to support remote interactions and maintain professional relationships. • Developed strong attention to detail through record keeping, scheduling, and managing information accurately. • Demonstrated adaptability and a willingness to learn new software, administrative systems, and virtual assistance tools.

Excel (Advanced)Google Sheets (Advanced)R ProgrammingData VisualizationShopifyEmail SupportData EntryCalendlyEmail CopywritingDocument ManagementPhone SupportLive Chat SupportEmail Management

Quick Stats

Age25 years
English LevelFluent
Other Languages
XhosaConversational
AfrikaansBasic
SpanishBasic
ID VerificationVerified
Portfolio
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Certifications

Administrative Assistant