Customer service supportCustomer service support
Prudence
ID Verified$3,000
per month
($17/hour)
Profile Description
Professional goals I am a very hard working person and my desire to learn new things helps me to excel in what I do. I have a National diploma in cost and management accounting. I have 1 year experience in public sector and 9 years experience in public sector. Professional skills Time management Clerical skills Fast learner Ability to apply data Computer literacy Customer service oriented Public service legislation Good written and verbal communication skills Stress tolerance and ability to wor...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Specialized Skills
Work Experience
Client relationship manager
Discovery Health Medical Scheme
Oct 2019 - Aug 2025
Key Achievements:
8/25 To respond, resolve and provide feedback on all escalated queries. • Troubleshooting and managing difficult situations. • Support role to the Health Professional Key Account Managers on relevant issues. • Available to work overtime when required. • Information feed/sharing to service providers.
Workpool administrator
Discovery Health Medical Scheme
Nov 2022 - Feb 2023
Key Achievements:
Changing debit order dates Changing plan types Withdrawal of plans Adding and removing dependents Calculation of outstanding premiums Backdating of entry dates and outstanding premiums
Service consultant
Discovery Health Medical Scheme
Dec 2015 - Sep 2019
Key Achievements:
Answer telephone calls within the scheme and attend to queries. • Taking calls and dealing with Discovery Health as well as In- house related queries from practices and providing the best customer service and transferring to relevant departments. • Suspend unpaid policies and active once paid
Internship
Department of Transport
Jun 2014 - Jul 2015
Key Achievements:
Distribute financial and budgetary reports. Compile and draft documents as required and provide secretarial duties. Drafting and processing application forms for tender applications. Compiling of orders, checking that the requisition is approved by delegated official appointed to approve expenditure