Yolanda

Remote Operations & Insurance Administration Specialist | Cu

Yolanda

1,500/mo
Baguio, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

With 15+ years of experience supporting international clients, I specialize in keeping back-office operations organized, accurate, and moving forward. My experience includes insurance administration, policy and benefits support, CRM management, data reconciliation, customer service operations, quality assurance, compliance review, Excel reporting, research, lead generation, property/community management support, and process documentation. I’ve worked with systems including Salesforce, Zendesk,...

Top Skills

Airtable · <1 yearAsana · <1 yearBasecamp · <1 yearCalendar Management · <1 yearData Entry · <1 year

Skills & Expertise

Customer Success

Phone SupportBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Email ManagementBeginner
Executive Assistant ServicesBeginner
Meeting CoordinationBeginner
Document ManagementBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
Data EntryBeginner
AsanaBeginner
NotionBeginner
BasecampBeginner
AirtableBeginner

Quick Stats

Age44 years
English LevelConversational
ID VerificationNot verified
Portfolio
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Certifications

BS Chemical Engineering

Education

Bachelor's Degree

Saint Louis University

1999 - 2004