yolanda

Account Manager/Customer Success/Project Management

yolanda

ID Verified
1,400/mo
kuGompo City , South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

High-agency, organized, and results-driven Professional with over 10 years of experience managing multi-channel digital workflows, remote team tracking, and high-stakes client communication across global operations. Proven track record of coordinating cross-functional processes, executing within strict turnaround timelines, and managing complex client portfolios with total administrative integrity. An Industrial Sociology graduate specialized in human dynamics, workplace relations, and project m...

Top Skills

Creative Writing · 10 yearsAccount Management · 7 yearsData Entry · 7 yearsEmail Support · 7 yearsMeeting Coordination · 7 years

Skills & Expertise

Content & Writing

Creative WritingExpert
Blog WritingBeginner
CopywritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner

Customer Success

Email SupportExpert
Phone SupportExpert
Video SupportExpert
Ticket ManagementExpert
ZendeskExpert

Data & Analytics

SQLIntermediate
A/B TestingBeginner

Human Resources

SOP WritingExpert
Policy WritingBeginner

Sales & Business Development

Account ManagementExpert

Specialized Skills

OnboardingExpert
Employee RelationsBeginner
Mental Health SupportBeginner
Performance ManagementBeginner
Online Course CreationBeginner

Virtual Assistance & Admin

Data EntryExpert
Meeting CoordinationExpert
Research & Information GatheringExpert
BasecampExpert

Quick Stats

Age36 years
English LevelFluent
ID VerificationVerified

Certifications

Management Development Program

Education

Bachelor's Degree

University of Fort Hare

2016 - 2018