Xzhander

Virtual Assistant

Xzhander

ID Verified
650/mo
Porac, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

**Professional Summary** Detail-oriented insurance professional with experience in insurance data processing, policy inquiries, billing support, endorsements, cancellations, and renewals. Skilled in maintaining accurate records, managing administrative tasks, coordinating with insurance carriers through chat and email, and handling sensitive client information. Proficient in Microsoft Excel, Google Workspace, and CRM systems, with a strong focus on accuracy, productivity, and organization. Eage...

Top Skills

Data Entry · 2 yearsEmail Management · 2 yearsLive Chat Support · 2 yearsLiveChat · 2 yearsPhone Support · 2 years

Skills & Expertise

Virtual Assistance & Admin

Email ManagementIntermediate
Data EntryIntermediate

Customer Success

Live Chat SupportIntermediate
Phone SupportIntermediate
LiveChatIntermediate

Work Experience

Insurance Agent

Swak BPO

Nov 2024 -

Key Achievements:

Rookie of the Year (2024–2025) — SwakBPO Corp Recognized for outstanding contribution to the team during the first year of employment, demonstrating a strong work ethic, quick learning, and teamwork. Most Improved Agent (2025–2026) — SwakBPO Corp Recognized for exceptional growth, dedication, and measurable performance improvements throughout the evaluation period.

Data EntryLiveChatLive Chat Support

Customer Support Sales

Concentrix

Nov 2022 - Nov 2024

Key Achievements:

Consistent Top Agent — Concentrix (Nov 2022 – Oct 2024) Consistently achieved high performance metrics, top-tier customer satisfaction scores, and targets across inbound and outbound campaigns.

Phone Support

Quick Stats

Age26 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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Education

High-school

Holy Angel University

2018 - 2020