General Virtual Assistant

Willa

ID Verified
300/mo
Davao, Philippines
Looking for Part-time
6 hours/day
Availability: Asia timezone

Profile Description

I am detail-oriented, dependable, and people-focused administrative professional with more than fifteen years of experience supporting events and operations, complemented by specialized skills in legal and general transcription. For over fifteen years, I served as an executive assistant to the main event coordinator of a golf events organizer, where I handled appointment setting, follow-ups, scheduling, and daily communication while keeping many moving parts on track. This work sharpened my abil...

Top Skills

Airbnb · <1 yearCalendar Management · <1 yearCanva · <1 yearClaude/Anthropic API · <1 yearCopywriting · <1 year

Skills & Expertise

AI & Automation

ZapierBeginner
OpenAI APIBeginner
Claude/Anthropic APIBeginner

Content & Writing

CopywritingBeginner
SEO Content WritingBeginner
Email CopywritingBeginner

Customer Success

Live Chat SupportBeginner
Lead ManagementBeginner
Ticket ManagementBeginner
Email SupportBeginner
LiveChatBeginner
ZendeskBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

Design & Creative

CanvaBeginner

E-commerce & Marketplace

ShopifyBeginner
GorgiasBeginner
Order ProcessingBeginner
Product Listing OptimizationBeginner
Inventory ManagementBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Calendar ManagementBeginner
Data EntryBeginner
Research & Information GatheringBeginner
Meeting CoordinationBeginner
Document ManagementBeginner
Monday.comBeginner
TrelloBeginner

Real Estate Operations

AirbnbBeginner
Real Estate ListingBeginner
MLS ManagementBeginner

Sales & Business Development

Lead GenerationBeginner
Linkedin OutreachBeginner

Work Experience

Coordinator

Phoenix Foundation

Jan 2008 - Dec 2019

Key Achievements:

For more than fifteen years, I supported the planning and execution of golf events, working directly with the main event coordinator. I was the person who kept the details organized, the schedules on track, and communication flowing between the coordinator, clients, vendors, volunteers, and participants. My responsibilities included setting appointments, following up with clients and partners, confirming schedules, and keeping event records up to date. Before each event, I helped prepare timelines, checklists, and documents so nothing was missed. On event days, I worked on-site in the field, helping with registration, guest coordination, and quick problem-solving as needs arose. After each event, I followed up with participants and partners and helped organize the paperwork and records. This work taught me to stay calm under pressure, to anticipate needs before they become problems, and to communicate clearly and courteously with many different kinds of people. I learned that great events depend on careful planning and consistent follow-through, from the first phone call to the final thank-you message. I am detail-oriented, dependable, and a fast learner who adapts easily to new tools and ways of working. My experience as a public relations officer for a local city council also strengthened my skills in representing an organization with professionalism and tact. I recently completed training in virtual assistant roles and AI tools, which helps me manage scheduling, communication, and documentation more efficiently. I take pride in making events run smoothly so that clients and guests can simply enjoy the experience. I am eager to bring my organization, people skills, and strong work ethic to an Events Coordinator role, where I can keep growing while helping create memorable, well-run events.

Legal Transcription

Zip It Solution

Jan 2011 - Jan 2012

Key Achievements:

Transcribed legal audio recordings into accurate, well-formatted documents on a part-time, contract basis. Followed legal style guides for depositions and trials, and met deadlines while keeping every transcript confidential, clear, and error-free.

Clerk-Medical Coder

Davao Doctors Hospital

Jan 2009 - Dec 2009

Key Achievements:

Encoded medical codes for insurance log books and admission patient files, ensuring accurate and organized records. Filed and retrieved patient files from the hospital archives quickly and with attention to confidentiality.

Administrative Aide III / Public Relations Officer

Davao City Council

Jan 2008 - Dec 2008

Key Achievements:

Worked as a contractual Administrative Aide III / Public Relations Officer at the Davao City Council, providing administrative support and assisting with public relations activities. Utilized written and verbal communication skills to help convey information, coordinate office tasks, and support daily administrative operations.

Quick Stats

Age41 years
English LevelFluent
ID VerificationVerified

Certifications

Virtual Assistant
Lead Generation
Data Entry

Education

Certificate

MTC Academy

2011 - 2012