Sales Manager,Team Lead, Lead Generation,Logistic DispatcherSales Manager,Team Lead, Lead Generation,Logistic Dispatcher

Key Achievements:

Excellent verbal and written communication Customer service and client relations Data entry and record management Client screening and information gathering Appointment scheduling and coordination Phone and email management CRM and computer proficiency Time management and multitasking Attention to detail and problem-solving Confidentiality and professionalism Tasks and Responsibilities Handle incoming calls, emails, and client inquiries. Collect and document accurate client information. Conduct initial client screening and assessments. Schedule appointments and consultations. Update client records and maintain documentation. Coordinate with internal teams and follow up with clients. Ensure client information remains confidential. Provide professional and efficient customer service.

Key Achievements:

Managed customer number transfer requests and account-related concerns. Assisted customers with complex transfer errors and service issues. Handled inbound support for rejected transfer requests. Conducted outbound follow-ups to resolve pending customer cases. Processed escalations while ensuring timely issue resolution and customer satisfaction.

Key Achievements:

Served as the primary point of contact for assigned client accounts. Built long-term client relationships through proactive communication. Identified opportunities for upselling and account growth. Prepared quotations and presented customized sales solutions. Negotiated pricing and contributed to achieving sales KPIs. Resolved client concerns while maintaining high customer satisfaction.