Client Success, Admin coordinatorClient Success, Admin coordinator
Wandile
$700
per month
($4/hour)
Profile Description
Detail-oriented Client Success & Admin Coordinator with a Social Work (BSW) background. 2+ years experience managing client onboarding, case management, CRM documentation, and empathetic client support. Skilled in Email & Live Chat Support, scheduling, report writing, newsletter creation, and confidential records management. Seeking part-time 6 hrs/day remote role in Customer Success, Customer Support, or Virtual Assistance - US/Canada Hours, night shift 18:00 SAST. Fluent English, Google Worksp...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Work Experience
Client Success Coordinator
Care Youth Revival Sanctuary
Apr 2025 - Present
Key Achievements:
- Onboard new clients: conduct intake interviews, needs assessments, and explain care plans for smooth onboarding - Provide ongoing 1-on-1 and group client support via phone, email, and in-person, ensuring high satisfaction and retention - Maintain accurate CRM records, progress notes, and confidential documentation - Develop personalized client success plans and follow-up schedules to improve outcomes - Collaborate with families and multidisciplinary teams to coordinate care and enhance client experience
Client Support & Admin Coordinator
Talent development Institute
Jan 2025 - Dec 2025
Key Achievements:
- Managed end-to-end client intake, onboarding, and needs assessments - Delivered responsive client support via email, phone, and in-person, resolving inquiries and issues - Created and distributed monthly newsletters and client communications to drive engagement - Organized and coordinated mental health workshops: scheduling, logistics, attendance tracking, and reporting - Maintained organized CRM database, progress reports, and confidential records