TRAINING SPECIALIST | RECRUITER | CUSTOMER SERVICE LEADERTRAINING SPECIALIST | RECRUITER | CUSTOMER SERVICE LEADER
Vince
ID Verified$1,500
per month
($9/hour)
Profile Description
Results-driven professional with 10+ years of experience in customer service, technical support, training, recruitment, and team leadership. Proven track record in employee development, talent acquisition, customer complaint resolution, and operational support. Skilled at leading teams, facilitating training programs, improving performance, and building strong client and candidate relationships. Recognized for strong communication, coaching, and problem-solving abilities in both onsite and r...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Human Resources
Customer Success
Specialized Skills
Work Experience
Virtual Assistant
Freelance
Oct 2023 - Present
Key Achievements:
Supported business operations and client account management. Managed client requests, work orders, and project coordination. Generated new business opportunities through networking, referrals,cold-calling, and outreach. Conducted client consultations to identify marketing goals and requirements.
IGT Technologies Philippines
Process Trainer
Apr 2022 - Sep 2023
Key Achievements:
Facilitated onboarding and process training for Travel Consultants. Delivered refresher and upskilling programs for existing employees. Evaluated employee performance and training effectiveness through assessments and reviews.
Senior Technical Recruiter
Gabtech Global
Apr 2021 - Mar 2022
Key Achievements:
Sourced and screened technical candidates for client requirements. Conducted qualification interviews and coordinated hiring activities. Managed applicant records and recruitment pipelines.
Senior Recruiter III
PSG Global Solutions
Oct 2020 - Apr 2021
Key Achievements:
Recruited qualified candidates through multiple sourcing channels. Conducted pre-assessment interviews and candidate evaluations. Maintained ATS records and prepared productivity reports.
Team Lead / Process Trainer / Talent Acquisition
Tonkin Co.
Aug 2016 - Apr 2020
Key Achievements:
Led and coached customer service teams to achieve performance goals. Conducted training, evaluations, and performance improvement initiatives. Managed recruitment activities including sourcing, interviews, assessments, and onboarding. Resolved escalated customer concerns and service issues.
Technical Support Specialist (Tier II / Back Office Support)
West / Alorica Contact Services Inc.
Sep 2012 - Jul 2016
Key Achievements:
Provided advanced technical support and troubleshooting assistance. Coordinated service appointments and processed upgrade requests. Ensured timely and accurate order processing and issue resolution.