Project Management Assistant | Operations support |Project Management Assistant | Operations support |

Key Achievements:

•Supported more than 100 staff across Africa, Europe and India, coordinating requests and follow up across several sites and time zones. •Logged, prioritised and tracked requests through to resolution, escalating issues that needed specialist input and cutting operational downtime by roughly 30 percent. •Delivered internal system rollouts from user needs through testing, user guidance and post launch support, including a Power Apps lunch attendance scanner and an IT and Safety ticketing system. •Migrated company documents into SharePoint and reorganised the shared folder structure so teams could find and reference information quickly. •Built and maintained knowledge base and onboarding documentation that reduced ticket volume by 25 percent and resolution time by 15 percent. •Automated a daily Roll Variance Report using n8n and live production data from PostgreSQL, saving about 30 minutes of manual work every day. •Prepared business continuity documentation and standard operating procedures, and kept user, access and asset records accurate and up to date.

Key Achievements:

• Coordinated onboarding and implementation for a portfolio of more than 50 business clients across several industries, tracking timelines, milestones and open actions across concurrent accounts. •Tracked implementation progress, open issues and follow up actions, escalating blockers to internal technical teams and keeping clients updated until each item was resolved. •Onboarded new client users and configured their accounts in Salesforce and SugarCRM, guiding teams through setup and early adoption. •Ran onboarding sessions, walkthroughs and regular check ins that helped client teams adopt the system and supported retention. •Prepared client status reports and meeting minutes, and kept client records accurate from emails, calls and meetings so the wider team worked from reliable information.

Key Achievements:

•Supported more than 100 users with a high first contact resolution rate, documenting each case clearly for follow up. •Supported users of enterprise systems (SAP ECC and SAP S/4HANA), keeping account and access information accurate. •Tracked recurring issues and trends and reported them with practical recommendations for improvement. •Managed data backup and recovery with Veeam to protect business continuity.

Key Achievements:

•Supported more than 400 users across 26 schools, coordinating requests across multiple sites and resolving most within agreed service levels. •Helped schools use national education platforms, including the National Education Management Information System, guiding users through processes and resolving system issues. •Wrote step by step guides and kept accurate records of requests and assets across all sites.