Customer support and developmentCustomer support and development
Tristan
5,000/mo
Durban, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$5,000
per month
($28/hour)
Member since October 2026
Profile Description
I am a Customer Care Manager with experience in customer service, technical support, team management, and workflow improvement. I manage customer queries and escalations, monitor staff performance, and use tools such as Jira and Kustomer to track issues and improve service delivery. I have experience with UAT testing, troubleshooting technical issues, creating efficient workflows, and working with cross-functional teams. I also use AI tools to improve processes and enhance the customer experienc...
Top Skills
Technical Support · 7 yearsEmail Support · 3 yearsLive Chat Support · 3 yearsSocial Media Support · 3 yearsTicket Management · 3 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
Workflow AutomationIntermediate
AI Agent DevelopmentIntermediate
API IntegrationBeginner
OpenAI APIBeginner
Claude/Anthropic APIBeginner
Customer Success
Technical SupportExpert
Live Chat SupportAdvanced
Email SupportAdvanced
Social Media SupportAdvanced
Ticket ManagementAdvanced
Lead ManagementIntermediate
Phone SupportBeginner
Work Experience
Customer support and development
Megsapp
Sep 2024 - Present
Brand ambassador
Oppo
Apr 2021 - Aug 2024
Sales assistant
CUM books
Jun 2017 - Mar 2021
Desktop support
Tswane IT and office solutions
Jan 2016 - May 2017
Quick Stats
Age28 years
English LevelFluent
ID VerificationNot verified