Thandiwe

Customer Support lead, CRM Manager, Sales development repres

Thandiwe

ID Verified
1,000/mo
Ermelo, South Africa
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a hardworking, reliable, and motivated individual with experience and skills in administration, record-keeping, data capturing, and general office support. I am organised, detail-oriented, and able to work independently or as part of a team. I have good communication and problem-solving skills, and I understand the importance of accuracy, professionalism, and meeting deadlines. What makes me a great candidate for this position is my willingness to learn, my positive attitude, and my commit...

Top Skills

Intercom · 5 yearsLead Management · 5 yearsPhone Support · 5 yearsAccount Management · 4 yearsB2B Sales · 4 years

Skills & Expertise

Customer Success

Lead ManagementExpert
IntercomExpert
Phone SupportExpert
Email SupportBeginner

Sales & Business Development

Account ManagementAdvanced
B2B SalesAdvanced
Lead GenerationAdvanced
Zoho CRMAdvanced

Work Experience

Customer Relationship Consultant

Old Mutual Finance

Nov 2018 - Oct 2024

Key Achievements:

Strengthened customer relationships, leading to improved satisfaction and loyalty. • • Resolved client concerns efficiently, boosting service ratings and repeat business. • • Contributed to sales growth by upselling products and improving team productivity. • • Promoted operational best practices, increasing efficiency across the branch.

Email SupportPhone SupportLead GenerationLead ManagementZoho CRMB2B SalesAccount ManagementIntercom

Quick Stats

Age41 years
English LevelFluent
ID VerificationVerified