Customer Service AdvisorCustomer Service Advisor
Tervin
$1,500
per month
($9/hour)
Profile Description
I am a dedicated and results-driven professional with over 4 years of experience in customer service, sales, and call centre operations. I have strong communication, problem-solving, data capturing, and administrative skills. I am experienced in assisting customers, handling enquiries, maintaining accurate information, and working towards targets. I am a fast learner, adaptable, reliable, and committed to delivering excellent service while contributing positively to the success of any team.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Specialized Skills
Virtual Assistance & Admin
Sales & Business Development
Work Experience
Customer Service Advisor
Startek
Mar 2025 - Feb 2026
Key Achievements:
Respond to customer enquiries via phone, email, and other communication channels. Provide accurate information about products and services. Resolve customer complaints and queries professionally and efficiently. Assist customers with account updates, purchases, and service-related issues. Maintain accurate customer records and update information on company systems. Ensure customer satisfaction by providing excellent customer service. Handle escalated queries and follow up to ensure issues are resolved. Meet performance targets, quality standards, and customer service KPIs. Build positive customer relationships through effective communication and active listening. Identify sales opportunities and recommend suitable products or services when appropriate.
Quick Stats
Certifications
Education
Certificate
Tshwane College of Commerce and Computer Studies
2017 - 2020
High-school
Silver Heights Secondary School
2013 - 2016