Customer Service RepresentativeCustomer Service Representative
Subhadra
ID Verified$700
per month
($4/hour)
Profile Description
Highly organized and detail-oriented Virtual Assistant and Operations Specialist with over 8 years of experience in customer support, back-office administration, risk operations, and digital auditing. Proven track record of managing complex client accounts, handling voice and non-voice support, and resolving escalations for major global organizations like PayPal and Amazon. Adept at using CRM systems, managing data entries with zero errors, and handling unscripted client communications. Equipped...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Virtual Assistance & Admin
Data & Analytics
Work Experience
Sr. Customer Service Representative
PayPal
Dec 2023 - Jul 2026
Key Achievements:
• Provided high-level support for PayPal business account holders, resolving complex billing, account limitations, and regulatory compliance issues. • Managed payment platform integrations, including PayPal Checkout, Zettle POS, and custom donation tools. • Handled dispute resolutions, customer escalations, and buyer/seller protection claims while maintaining strict SLA standards. • Collaborated across cross-functional teams to resolve back-office account holds, fee inquiries, and technical payment failures.
Customer Service Associate
Amazon
Aug 2022 - Nov 2023
Key Achievements:
• Handled high-volume customer inquiries regarding orders, refunds, and account issues via voice and non-voice channels. • Resolved customer escalations efficiently without relying on rigid scripts while delivering high satisfaction scores.
Process Associate (Website Audit & Data Encoding)
Genpact
Jun 2018 - Apr 2022
Key Achievements:
• Conducted website quality and payment method audits across desktop, Android, and iOS platforms. • Audited payment channels including Visa, PayPal, Google Pay, Apple Pay, and Klarna. • Maintained detailed audit logs and reports using Excel and SharePoint with zero-error data accuracy.
Quick Stats
Certifications
Education
High-school
AMA Computer College
2020 - 2022