Aftersales Support SpecialistAftersales Support Specialist

Key Achievements:

• Optimised Claims Lifecycle: Streamlined end-to-end aftersales warranty processing for automotive-grade modular truck cap systems, significantly decreasing turnaround times from initial logging to part replacement or distribution. • Cross-Functional Logistics Coordination: Partnered seamlessly with engineering, product development, and global logistics teams to accelerate targeted replacement distribution for specialized components and plug-and-play accessories. • High-Volume Resolution & Diagnostics: Successfully resolved an average of 90%+ of inbound tier-1 and tier-2 technical queries via phone, email, and live chat by delivering precise, rapid troubleshooting instructions for complex mechanical assemblies. • Product Quality Feedback Loop: Maintained strict accuracy in CRM technical incident logging, turning recurring customer feedback into actionable insights for the product development team to assist in future component improvements. • High Customer Satisfaction (CSAT): Upheld the highest brand service standards for a global manufacturer, ensuring cross-border customers and authorized resellers received expert product assistance that protected original manufacturer warranties.