Customer service representativeCustomer service representative
Sthabile
$500
per month
($3/hour)
Profile Description
I have 7 years of combined experience in Customer Service, Administration, and Sales. I started my career in customer-facing roles where I learned how to handle clients professionally, resolve complaints quickly, and keep customers happy. I have strong experience in email support, phone support, and chat support, handling high volumes of queries while maintaining quality and meeting SLAs. On the Admin side, I am proficient in data capturing, filing, CRM updates, managing emails, calendars, an...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Sales & Business Development
Work Experience
Admin Assistant
Ignition cx
Aug 2024 - Present
Key Achievements:
Provided day-to-day administrative support to help the team maintain efficient workflows and meet operational deadlines. • Captured, updated and checked information in records and internal systems, paying close attention to accuracy. • Organised documents and maintained orderly records to support retrieval, reporting and follow-up. • Responded to routine enquiries professionally and directed more complex issues to the appropriate team member. • Supported communication between colleagues and assisted with general office tasks while handling information confidentially. Provided day-to-day administrative support to help the team maintain efficient workflows and meet operational deadlines. • Captured, updated and checked information in records and internal systems, paying close attention to accuracy. • Organised documents and maintained orderly records to support retrieval, reporting and follow-up. • Responded to routine enquiries professionally and directed more complex issues to the appropriate team member. • Supported communication between colleagues and assisted with general office tasks while handling information confidentially.
Customer support
CCI South Africa
Jan 2021 - Aug 2024
Key Achievements:
Assisted customers with enquiries, product or service information, and suitable recommendations based on their needs. • Built positive customer relationships through active listening, clear communication and professional service. • Supported sales outcomes by explaining relevant offers, addressing concerns and helping customers make informed decisions. • Recorded customer interactions accurately and followed company procedures when handling requests or escalating issues. • Worked collaboratively with colleagues and contributed to customer satisfaction and performance targets.