Virtual Assistant|Quality Analyst|Customer Service SupportVirtual Assistant|Quality Analyst|Customer Service Support
STEVEN
ID Verified$900
per month
($5/hour)
Profile Description
Customer-focused professional with around 7 years of experience in customer service, quality assurance, and clinical content support. Experienced in handling customer inquiries, maintaining accurate records, validating data, and ensuring quality standards are met. Detail-oriented, organized, and adaptable, with a strong commitment to providing excellent customer service, resolving concerns efficiently, and supporting smooth daily operations. Eager to contribute my communication, problem-solving,...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Virtual Assistance & Admin
Sales & Business Development
E-commerce & Marketplace
Work Experience
Clinical Content Specialist
Telus Health
Apr 2022 - Mar 2026
Key Achievements:
Maintained and updated electronic medical records (EMR) with a strong focus on accuracy and completeness. Performed data validation and quality checks to ensure information met established standards. Reviewed clinical documentation and identified discrepancies requiring correction. Followed established procedures to maintain data accuracy, confidentiality, and quality. Demonstrated strong attention to detail, organization, and time management while meeting daily work requirements.
Quality Analyst
Telus Digital
Aug 2021 - Apr 2022
Key Achievements:
Reviewed customer service interactions to ensure compliance with quality standards and company procedures. Evaluated customer service performance and identified areas for improvement. Used CRM dashboards to monitor performance and support quality reviews. Provided feedback to help improve customer service delivery and process consistency. Maintained accurate evaluation records and demonstrated strong attention to detail.
Customer Service Representative
Telus Digital
Jul 2019 - Aug 2021
Key Achievements:
Assisted customers with inquiries, reservations, rental services, and service-related concerns. Resolved customer issues professionally while maintaining a positive customer experience. Communicated clearly with customers and provided accurate information based on company policies. Maintained customer records and followed established procedures. Developed strong communication, multitasking, and problem-solving skills in a customer-focused environment.
Quick Stats
Certifications
Education
Bachelor's Degree
UEP
2013 - 2018